Bibamba Shipping Policy
Free Shipping: Enjoy free shipping on all orders over $75 within the continental U.S.
Summer Shipping Schedule: During warmer months, our fulfillment team times shipments to avoid your order sitting at shipping facilities over the weekend. Orders placed after Wednesday at 12:00 p.m. MST will ship the following Monday. If you’d prefer us to hold your order until cooler weather arrives, just let us know.
Temperature Protection: To keep your chocolate fresh, we include insulation and ice packs with all summer shipments. If you’re shipping to a destination with high temperatures (70°F or above), we recommend ensuring someone is available to receive the package promptly.
Quality Issues: While we do not accept returns for melted chocolate, we stand behind the quality of our products. If you experience a quality issue, please email us at info@bibamba.com within 48 hours of delivery. Include your order number, a brief description of the issue, and a photo of the product and best-by date. Depending on the situation, we’ll arrange a refund or replacement.
Note on Transit: Minor cracking may occur during shipping. This does not affect the flavor or quality of your chocolate.